Return, Exchange & Cancellation Policy
Product Disclaimer
All product images displayed on our website are photographed to represent the product as accurately as possible. However, actual colors and details may vary slightly due to screen settings and lighting conditions.
Returns
- All returns must be raised within 72 hours of product delivery.
- Products must be unused, unwashed, and in original packaging with tags intact.
- Returns will not be accepted if the brand tag or plastic seal is removed.
- Quality or quantity issues must be reported within 24 hours of delivery.
- For Cash on Delivery orders, a partial amount is collected online at the time of placing the order. This amount is non-refundable.
Reverse Pickup: - Reverse pickup or return pickup services are chargeable. A fee of Rs. 100 to Rs. 120 will be applicable per pickup request, depending on the location and logistics partner.
- Reverse pickup charges are applicable for each pickup request and are non-refundable once the pickup is initiated.
- The reverse pickup fee may vary based on the delivery location and courier partner availability.
- Reverse pickup charges will be deducted from the refund amount, if applicable.
- In cases where reverse pickup is unsuccessful due to customer unavailability or incorrect address, the pickup fee will still be applicable.
- Customers may choose to self-ship the product at their own cost if reverse pickup is not preferred.
- Reverse pickup is subject to service availability in your location.
Return Process
- Raise a return request by emailing info@srv1223348.hstgr.cloud with a clear photo or video showing the brand tag and plastic seal.
- Once approved, a pickup will be scheduled within 4 – 5 working days.
- After inspection of the returned product, your exchange will be initiated within 3 – 4 business days.
Cancellations
- Orders cannot be canceled once shipped. You may request a return after delivery.
- Refusing to accept delivery will be treated as a return and processed as per the return policy.
Exchanges
- Exchange requests must be raised within 72 hours of product delivery.
- Products must be unused, unwashed, and in original condition with all packaging and tags.
- No exchanges will be accepted if the brand tag or plastic seal has been removed.
- Reverse pickup will be attempted twice; beyond that, the customer must ship the product manually.
- Reverse pickup depends on service availability in your area.
- Any quality or quantity issue must be reported within 24 hours for assistance.
Privacy Policy
This Privacy Policy explains how CultureChaos (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website or share your sensitive personal data with us.
Overview
We respect your privacy and are committed to handling your data with transparency and care. By visiting our website and/or using our services, you agree to the terms outlined in this Privacy Policy. Please review it carefully. Our policies may evolve with updated regulations and will always be reflected on this page.
Information We Collect
We may collect personal data such as:
- Your name, billing/shipping address, phone number, and email.
- Passwords and account login information.
- Payment details (processed securely via RazorPay).
- Any information you voluntarily provide for better service and shopping experience.
How We Use Your Data
- To process your orders, payments, and deliveries
- To communicate with you about your orders, returns, or support requests.
- To send updates, promotional offers, or alerts (if you have opted in).
- To ensure fraud prevention and comply with legal requirements.
Controllers of Personal Information
All personal information provided to or collected by CultureChaos is securely stored and controlled by us in accordance with Indian data protection laws.
Payment Security
We do not store any payment information on our servers. All payments are processed through RazorPay using encrypted and secure gateways compliant with PCI-DSS standards.
Policy Updates
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page, and the latest version will apply to all users.
